Refund policy

At TINA WHITE BEAUTY, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

📦 Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging

• The product must be in the same condition as received

• Proof of purchase (order number or receipt) is required

⚠️ For hygiene and safety reasons, opened or used skincare products cannot be returned.

💳 Refunds

Once your return is received and inspected, we will notify you by email.

• If approved, your refund will be processed to your original method of payment

• Refunds may take 5–10 business days depending on your bank or payment provider

🚫 Non-Refundable Items

• Used or opened products

• Gift cards

• Promotional or clearance items

🚚 Return Shipping

• Return shipping costs are the responsibility of the customer

• Shipping fees are non-refundable, unless the item is defective or incorrect

❌ Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos. We will replace or refund the item at no extra cost.

📧 Contact Us

For any questions regarding returns or refunds, please contact us at:
support@tinawhitebeauty.com